PAPER MADE FROM STONE
Q. Return & Exchange Process
Q. Return or exchange products
A.If you need to return or exchange the product, which is defective, please message us on our imSTONEgifts facebook fans page or please email to firstname.lastname@example.org or please call us on +8866 2423888 ext 506, and we will have be glad to help you.
Q. Under what circumstance we can not return the product?
1. When its over the 7 days grace period. (Grace period is not trial period).
2. If product is dirty or intentionally damaged, it can not be returned.
3. Return products needs to be in its original complete package (including packaging and free gifts), in order to be returned.
4. Free gifts from events can not be returned.
Q. If received defect or wrong item, what are the next steps?
A.We will replace with new item for the return product, under the following circumstances.
1. Product is damaged during the shipping.
2. Product received is different to the ordered products.
3. Product is originally defective or its defective not due to improper usage.
Please email email@example.com or call us (+88662423888 ext 506) within the 7 days grace period, so we can assist you to return or exchange the product. If over 7 days grace period, product return will not be accepted.
Q. Will we need to pay shipping when return or exchange product?
A.Return or exchange product will need to pay shipping.
Q. If we use discount coupon, after receiving refund, will the discount coupon still be effective?
1. Once the discount coupon is used, it is void, so can not be used again and can not provide a new coupon. Please use it wisely.
2. Order cancellation or product returns, we will refund the paid amount. Discount coupon can not be reused.
Q. When is the refund after product return?
A.Receiving product return can take up to 7 working days (excluding holidays). Upon receiving the returned products, we will check if product is correct, complete so we can proceed to refund your payment. Refund process can take around 15~20 working days.